Payment and Delivery
Payment
Payment Methods
We accept payments through credit cards (MasterCard, Visa, Visa Electron). Orders will be dispatched once payment confirmation has been received.
The credit card payment service is offered by Paytrail (Paytrail Oyj, company registration number 2122839-7) in co-operation with banks and credit institutions. You as a consumer are not required to register or pay extra costs for using the payment service. Paytrail Oyj is an authorized payment institution supervised by the Financial Supervisory Authority (FIN-FSA). All data transfer and money transactions are SSL secured meaning that no external party can see your personal information. Paytrail Oyj will show as the recipient of the payment. Please note that Paytrail will send an e-mail confirmation after the payment is registered - but the confirmation is written in Finnish.
Vat, Taxes and Duties
Our store is based in Finland. If you are ordering within the EU, the order total includes taxes according to the destination country. If you are ordering outside the EU or the destination is the Åland Islands, please note that the order total does not include duties, taxes and other fees as these are to be paid by the recipient. Please contact your local customs office for more information.
Delivery
Delivery Countries
NB.As some transport connections are closed due to the coronavirus, we have temporarily reduced the number of countries we deliver to. We will continue deliveries to these countries (such as Australia, Peru, Saudi-Arabia and Turkey) as soon as possible.
Currently we deliver to the following countries and areas:
Åland Islands, Andorra, Argentina, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hong Kong SAR China, Hungary, Iceland, Ireland, Israel, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Mexico, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Ukraine, United States.
If you want to make an order outside of following countries, please contact team@martinexshop.com
Delivery Times
If the products that you order are in stock, the estimated delivery time is 2–5 business days in Europe and 3-10 business days in rest of the world. During big campaigns the delivery times may be little longer. In order to receive the shipment on time for Holiday season, please place your order latest on 10th December. We reserve the right to cancel a transaction if the item you have ordered is not available.
Delivery Methods
We ship using the services of GLS, Posti (Finnish National Post Service) and DHL. Posti's partner couriers and/or carriers may vary in different countries. We mainly use GLS within Europe, Posti to the Åland Islands, and DHL for rest of the world.
GLS delivers orders to customers home address.
Delivery Costs
Within Europe 6,90 € by GLS (2-5 business days) or 12,90 € by DHL (1-3 business days)
Rest of the world 16,90 €
For deliveries over 150 € within Europe using GLS, the shipping is free of charge.
The delivery cost line on the store's checkout page is a total of the shipping price and costs.
N.B.
Please note that once your order has reached its destination, the item(s) will be available for pickup (or delivery to your home) for a certain amount of days only. The number of days is specified by each carrier. If you fail to pick up the item(s) from the carrier within this time, the item(s) are returned to us by the carrier. Such orders do not equal a return and are subject to a processing cost of 15 euros.